Microsoft lays off journalists to replace them with AI

Microsoft News and MSN is increasingly being run by robots

By Tom Warren

on May 30, 2020 11:27 am

Illustration by Alex Castro / The Verge

Microsoft is laying off dozens of journalists and editorial workers at its Microsoft News and MSN organizations. The layoffs are part of a bigger push by Microsoft to rely on artificial intelligence to pick news and content that’s presented on MSN.com, inside Microsoft’s Edge browser, and in the company’s various Microsoft News apps. Many of the affected workers are part of Microsoft’s SANE (search, ads, News, Edge) division, and are contracted as human editors to help pick stories.

“Like all companies, we evaluate our business on a regular basis,” says a Microsoft spokesperson in a statement. “This can result in increased investment in some places and, from time to time, re-deployment in others. These decisions are not the result of the current pandemic.”

While Microsoft says the layoffs aren’t directly related to the ongoing coronavirus pandemic, media businesses across the world have been hit hard by advertising revenues plummeting across TV, newspapers, online, and more.

Business Insider first reported the layoffs on Friday, and says that around 50 jobs are affected in the US. The Microsoft News job losses are also affecting international teams, and The Guardian reports that around 27 are being let go in the UK after Microsoft decided to stop employing humans to curate articles on its homepages.

Microsoft has been in the news business for more than 25 years, after launching MSN all the way back in 1995. At the launch of Microsoft News nearly two years ago, Microsoft revealed it had “more than 800 editors working from 50 locations around the world.”

Microsoft has gradually been moving towards AI for its Microsoft News work in recent months, and has been encouraging publishers and journalists to make use of AI, too. Microsoft has been using AI to scan for content and then process and filter it and even suggest photos for human editors to pair it with. Microsoft had been using human editors to curate top stories from a variety of sources to display on Microsoft News, MSN, and Microsoft Edge.